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Service features
Voicemail - User Guides
Analog Telephone Adaptor - User
Guides
Authorization forms for Local
Number Portability (transferring an existing telephone number to SkyLine)
SubSpace Communications Inc (SkyLine)
policies
911 Procedures
Software Downloads
How do I setup SkyLine IP Phone
Service?
Connecting SkyLine to all of my
telephone jacks?
Service Features
SkyLine is a revolutionary telephone service, that gives you the freedom and
flexibility to move and use your phone anywhere you can access
high-speed internet. Whether you move across the street or across the
country, simply plug your telephone adaptor into virtually any high-speed
connection and within a minute your service is up and running. In
addition to its flexibility and low monthly cost, the basic service
comes packed with features, such as Caller ID, Call Waiting, Call
Forwarding, 3-Way Calling, Voicemail and more. On top of all that, we
offer competitive long distance plans, including unlimited calling to
all other SkyLine subscribers.
Read more >>>
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Voicemail - User Guides
Broadband is an always on high-speed internet connection at speeds far
greater then dial-up. It’s typically delivered as DSL (digital
subscriber line) or Cable, but in some areas it could be delivered to
you wirelessly. Alternatively; in areas with no terrestrial based
services there is two-way broadband satellite.
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Voicemail Quick Reference Guide
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Voicemail User Guide
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ATA (Analog Telephone Adaptor) - User
Guides
Our IP telephone service will work over virtually any broadband internet network world
wide, regardless if it’s DSL, high-speed cable or a broadband wireless
connection. All you need to subscribe is having access to any of these
networks and either a telephone adaptor (provided by us) or our
softphone (download now) for your laptop or PC.
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Authorization Forms for Local Number
Portability (transferring an existing telephone number to SkyLine)
We understand that in certain areas of North American the only alternative to dial-up is
two-way satellite. We’ve worked closely with satellite providers to
enhance our IP Phone service to compensation for the delays in
satellite. Unfortunately; the inherent issues associated with satellite
internet connectivity may have an impact on call quality at varying times.
Note:
This form will be
online soon, please contact us @ 800-572-0520 to have a copy emailed to
you, thank you.
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SubSpace Communications Inc. (SkyLine)
Policies.
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Terms of Service
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Privacy
Statement
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911 Procedures?
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Subscriber
911 Acknowledgement Form - English.
- Subscriber 911
Acknowledgement Form - French. (coming soon)
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Software Downloads
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Laptop
& PC Softphone - Software Application
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Softphone User Guide
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How do I setup SkyLine IP Phone Service?
Once you receive the telephone adaptor, simply
connect the network port (using the supplies network cable) to your
existing internet router or network switch. Connect a standard telephone
(corded or wireless) to the telephone port on the adaptor. After
approximately a minute your service will be active. Place and receive
call as you normally would.
Read More >>>
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Connecting SkyLine to all of my telephone jacks.
Yes – If you have a demarcation jack (typically located where the telephone wires converge) simply
disconnect the cord from this jack and plug a cord from the telephone
adaptor to any other available jack in the house.
If you don’t
have a demarcation jack you will have to disconnect the main incoming
wires from the distribution block. Once complete; plug a cord from the
telephone adaptor to any other available jack in the house.
If
you want to utilize the jack where the telephone adaptor is plugged into
you will have to purchase a splitter.
An alternate solution would
be to connect a cordless telephone system that supports multiple
handsets to the telephone adaptor. See our products for various options.
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Can't find a specific documents or software
download?
Give us a call or send our
support group a detailed email and one of our technical professionals
will reply to you inquiry within 24hrs.
Email:
skyline_support@subspace.ca
or call our technical team during normal business hours
Regular Office Hours
Mon to Fri 8:30am to 5:00pm (EST)
(800)-572-0520
After Hours
For after hours emergencies,
contact our dispatch centre and a technician will be in contact we you
within 4hrs.
After Hours
Emergencies Only (800)572-0520
Note: after hours calls
that are deemed to not be an emergencies may incur additional service
charges.
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Main Office
317 Northern Ave - Unit #2
Sault Ste Marie,
Ontario. Canada
P6B 4H9
Tel: (705) 254-5555
(800) 572-0520
skyline_support@subspace.ca
sales@subspace.ca |
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