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Why SkyLine?
What's Broadband?
Will SkyLine work with my wireless connection?
Will SkyLine work over Satellite Internet?
What's the Call Quality Like?
What do I need to subscribe to
SkyLine?
Does SkyLine offer free calling to Other Subscribers?
How do I setup SkyLine IP Phone Service?
Can I connect SkyLine to all of my telephone jacks?
Does SkyLine service work the same as my typical telephone?
Bundling my services to save money, why switch?
I move a few times a year and get charged moving fees each time, what are your service charges?
Why SkyLine?
SkyLine is a revolutionary telephone service, that gives you the freedom and
flexibility to move and use your phone anywhere you can access
high-speed internet. Whether you move across the street or across the
country, simply plug you telephone adaptor into virtually any high-speed
connection and within a minute your service is up and running. In
addition to its flexibility and low monthly cost, the basic service
comes packed with features, such as Caller ID, Call Waiting, Call
Forwarding, 3-Way Calling, Voicemail and more. On top of all that, we
offer competitive long distance plans, including unlimited calling to
all other SkyLine subscribers.
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What's Broadband?
Broadband is an always on high-speed internet connection at speeds far
greater then dial-up. It’s typically delivered as DSL (digital
subscriber line) or Cable, but in some areas it could be delivered to
you wirelessly. Alternatively; in areas with no terrestrial based
services there is two-way broadband satellite.
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Will SkyLine work with my wireless connection?
Our IP telephone service will work over virtually any broadband internet network world
wide, regardless if it’s DSL, high-speed cable or a broadband wireless
connection. All you need to subscribe is having access to any of these
networks and either a telephone adaptor (provided by us) or our
softphone (download now) for your laptop or PC.
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Will SkyLine work over Satellite Internet?
We understand that in certain areas of North American the only alternative to dial-up is
two-way satellite. We’ve worked closely with satellite providers to
enhance our IP Phone service to compensation for the delays in
satellite. Unfortunately; the inherent issues associated with satellite
internet connectivity may have an impact on call quality at varying times.
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What's the Call Quality Like?
At SkyLine we are continually enhancing our service to provide the broadest
coverage areas, while providing the best Call quality possible. Our call
clarity is comparable to traditional landline and cellular services.
However; it’s important to note that your high-speed internet connection
speeds have an impact on service. The greater the bandwidth the better
your call experience, which is why we don't recommend using ultralite
service packages when subscribing to SkyLine.
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What do I need to subscribe to SkyLine?
To subscribe you will require access to high-speed internet
You’ll need a PayPal account or a valid
credit card and associated billing address.
A telephone adaptor,
which will be shipped to you
A standard touch tone telephone set, can
be corded or wireless.
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Does SkyLine offer free calling to Other Subscribers?
Yes: All calls between SkyLine subscribers are free, regardless of your physical location.
Call to Non-subscribers
All of our service plans include unlimited local
calling. When calling non-subscribers outside of your local area, we
offer competitive long distance rates (as low as $0.03/minute). If
you’re a frequent caller, subscribe to our many calling plans and save
money every month.
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How do I setup SkyLine IP Phone Service?
Once you receive the telephone adaptor, simply
connect the network port (using the supplies network cable) to your
existing internet router or network switch. Connect a standard telephone
(corded or wireless) to the telephone port on the adaptor. After
approximately a minute your service will be active. Place and receive
call as you normally would.
See How VoIP Works >>>
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Can I connect SkyLine to all of my telephone jacks?
Yes – If you have a demarcation jack (typically located where the telephone wires converge) simply
disconnect the cord from this jack and plug a cord from the telephone
adaptor to any other available jack in the house.
If you don’t
have a demarcation jack you will have to disconnect the main incoming
wires from the distribution block. Once complete; plug a cord from the
telephone adaptor to any other available jack in the house.
If
you want to utilize the jack where the telephone adaptor is plugged into
you will have to purchase a splitter.
An alternate solution would
be to connect a cordless telephone system that supports multiple
handsets to the telephone adaptor. See our products for various options.
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Does SkyLine service work the same as my typical telephone?
Yes – Once you have connected the telephone
adaptor to your high-speed internet connection, simply plug in any
standard corded or wireless telephone set and place and received calls
as you normally would.
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Bundling my services to save money, why switch?
Bundling is a technique used by many organizations, including traditional cable
and telephone companies. In order to receive a savings on one service you’re required
to purchase one, two or even three additional services. Typically these agreements
require long term contracted commitments to obtain these savings.
SkyLine also offers
bundled packages for increased savings, yet we do not require you to sign any long
term contracts. Even our unbundled services are typically the same or lower then the
traditional cable and telephone companies, with many more features.
SkyLine saves the average person hundreds of dollars annually. In addition to; the features
and flexibility you can’t get with traditional cable and telephone companies.
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I move a few times a year and get charged moving fees each time, what are your service charges?
SkyLine gives you the flexibility to move your own service.
Whether it’s across town or across country, simply unplug your
SkyLine telephone adaptor
from your existing high-speed internet service and plug it in at your new location.
That could be your new home, the cottage, hotel room or even your vacation resort.
No extra fees, No Hassel. All you need to do is remember to update your 911 location
information.
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Have an unanswered question?
Give us a call or send our
support group a detailed email and one of our technical professionals
will reply to you inquiry within 24hrs.
Email:
skyline_support@subspace.ca
or call our technical team during normal business hours
Regular Office Hours
Mon to Fri 8:30am to 5:00pm (EST)
(800) 572-0520
After Hours
For after hours emergencies,
contact our dispatch centre and a technician will be in contact we you
within 4hrs.
After Hours
Emergencies Only (800) 572-0520
Note: after hours calls
that are deemed to not be an emergencies may incur additional service
charges.
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Main Office
317 Northern Ave - Unit #2
Sault Ste Marie,
Ontario. Canada
P6B 4H9
Tel: (705) 254-5555
(800) 572-0520
skyline_support@subspace.ca
sales@subspace.ca |
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